Helply – A modern, open-source Helpdesk alternative.
Creator(s) / Founder(s) :
What it does:
Helply is a helpdesk tool that manages the complete support lifecycle, from request to resolution. It also supports discussions that can be assigned to members of your team, and tracked by status throughout their life.
Why you need this:
If you are looking for cost effective and useful help desk software with lots of features and integration, then this might be the one for you. It also comes with the “Mobile First” Support Ticketing, Knowledgebase, and Community Support for your business.
The idea behind it.
With a helpdesk tool, a company would look more complete as an organization. This allows your customers to raise a ticket and follow up on the same using this tool. Within your team, things will be structured, accountability is set properly, and the customer is provided support as per the SLA defined.
What Bob likes
It’s mobile friendly and it’s FREE!
What it doesn’t have or doesn’t do
To be honest, Bob didn`t see any disadvantages for his needs. But it would be interesting for him to see agent support, reports, and customer satisfaction (after the ticket is closed).
Bob Mini Review
Bob looked at over 10 different help-desk providers. He has tested each of them that offered trials and compared each of their feature sets. Bob was in his top two. All your customer communications are in one place and are accessible from anywhere. It’s mobile friendly with better features, including Google Analytics integration, Knowledgebase, and Built-in feedback tools.
If you need a helpdesk software, try this out and you will find it easy and quick to learn. It’s free-to-use and it will save you from losing your customers.
Should you try it?
Why not? It’s totally free.
Includes FREE Trial? Free-to-use